Cancellation Policy

Slam Club Policies At Slam Club, we strive to provide a seamless booking experience while respecting the schedules of all our members and instructors. Below are our policies for booking, cancellations, and waitlists to ensure smooth operations: Booking Policies: - Members can book classes, appointments, and courses up to 1 week in advance. - Late bookings are allowed, subject to availability. Cancellation & Rescheduling Policies: - Members can cancel their bookings up to 12 hours before the start time without penalty. - Rescheduling is allowed up to 12 hours before the start time. Cancellation Fees: - No fee for cancellations made more than 24 hours before a session. - A 50% fee applies for cancellations or no-shows within 1 hour of the session. Waitlist Policies: - Members can join a waitlist for fully booked classes. - Maximum waitlist capacity is 10 participants. - Open spots on the waitlist are held for 5 minutes once a notification is sent. Payment Policies: - Payment details are required at the time of booking. - Members purchasing a membership or package alongside booking will provide payment information twice but will only be charged once. Class Capacity: - Each fitness class accommodates a maximum number of participants to ensure quality and personalized attention.